• Experience Design
  • Listen to the Customer

    A good article found on the Wall Street Journal, on the importance of listening to the customer = Experience Design. Founders need a way to make great design become automatic, and there’s only one way I’ve found to do that reliably: invest time in listening to your customers. Full Article here:Braden Kowitz: Why You Should […]

  • work
  • Empathy & Engagement in the World of Design

    Back in 2011, I attended The Design Thinking UnConference that was held in Vancouver, at the Emily Carr campus on Granville Island. I had been intrigued by the term, Design Thinking, it sounded like something that I did all the time, 24/7, yet it was a terminology that seemed vague to many, including myself . […]