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Hello, my name is

Kaishin Chu

I design service experiences & products

ABOUT

ME

I began my career as a Product Designer and Developer within the apparel manufacturing industry. While I excelled in designing products and managing the development of them, I recognised that there was a need to assist the overall structure and processes of the companies I’ve worked for, in order to allow for the products to be experienced as we envisioned them to be used, as well as bettering the service experience for customers on all channels of interaction with the company. I started to do user research and shadowing in order facilitate co-creative strategies in improving the in-house information and product life cycle systems (the back-end), as well as the client (retail buyers) and final end-use customer experience (the front-end). It was not until a few years ago that I discovered that what I offered outside of product design was a line of work all on its own, known as Service Design, and it is a passion of mine.

SERVICE DESIGN

PRODUCT DESIGN

HUMAN CENTERED (EXPERIENCE) DESIGN + DESIGN THINKING

RESUME

INDUSTRIAL BRAND

SERVICE & PRODUCT DESIGN CONSULTANT

I was brought onto a project where I could lend my expertise on apparel product design & development processes while collaborating with the team on providing service design methodologies to help determine their client's needs and provide best possible solutions. I was able to provide valuable deep insights which helped to validate existing needs and point out new opportunities for improvement. Tasks Performed: research
, user interviews, data gathering, data analysis and synthesising, validation and insight presentations, journey mapping, and overall consultancy.

ALLIANCE HIP SHING

PRODUCT DESIGN CONSULTANT

AHS (based in HK) is a long time client where I provide my services as a Designer and Product Developer. I juggle various types of apparel product design projects for various clients of theirs, as well as provide graphics/print design as well.

CONSULTANCY

PROPRIETOR & DESIGN DIRECTOR

I offer my services to other companies to help them provide better design of products and service experiences. Service Experience Design Service Experience Implementation (Backend and Frontend) Product Design Product Development Photography

LANGARA COLLEGE

EXPERIENCE DESIGN

Being always curious and wanting to learn, I took an Experience Design class to refresh my knowledge and skills, while learning more about experience design for technologies (UX). It was a great experience in validating my skill set and seeing the parallels in various design methodologies, and how I could integrate the new learnings into my existing practice and vice versa.

KWANTLEN POLYTECHNIC University

APPAREL DESIGN & TECHONOLOGY

During my studies at Kwantlen, I excelled in designing and producing technically challenging features, pushing my own boundaries in design and construction methods. Beyond studies, I worked as the student assistant to the program, as well as volunteered as a choreographer for our fashion shows.

MY

WORK

  • All
GET

IN

TOUCH

778.235.9366

kai@kaishinchu.com

kaishinchu.com

Vancouver, BC

Feel free to contact me with any questions you might have, I would be happy to assist you in anyway. Let's co-create better human experiences!