Kaishin Chu

Systems Thinker | Strategic Problem Solver | Experience Cultivator

Service & Experience Design

Projects + Posts

How I define Service Design

Service design is an exciting and dynamic process that helps organizations design and improve the way services are delivered to customers. It’s not just about external customer-facing services, but also the internal systems, processes, and interactions that support those services. In a business context, it means taking a closer look at how managers and employees interact and provide services to one another in their daily work.

By taking a holistic view of the entire service ecosystem, service design enables organizations to identify inefficiencies, pain points, and opportunities for improvement. It empowers organizations to design internal systems and processes that are more efficient, effective, and user-centered, leading to increased productivity and employee satisfaction.

In addition, looking at the internal systems through a service design lens also helps to align the internal systems with the external customer service, thus providing more effective and consistent service delivery. This can lead to increased customer satisfaction and loyalty, which can have a positive impact on the business’s bottom line.

Service design is an essential process for organizations that want to improve the overall service experience for both employees and customers, leading to increased productivity, employee satisfaction, and customer loyalty. It’s a process that can bring great benefits to any organization that embraces it.

DTES Response Initiative

community support and fundraising

DWS Innovation Cultivation

learning experience + Organizational culture + coaching

Mosaic BC | IWERC Pilot Program


MGA Virtual Event

Virtual Event Experience + Producing (coming soon)

Service Design Vancouver

Meetup group | 2012-2014 (coming soon) SDV website https://servicedesignvancouver.ca

Global Service Jam

48hrs Service Design sprints, 2014-2020 (coming soon)

Club Couloir Actionwear

employee experience+ workflow + timeline + client & partner experience (coming soon)

Organizational Service Design

Thoughts on employee experience and organizational culture