Kaishin Chu

Systems Thinker | Strategic Problem Solver | Experience Cultivator


Mosaic BC | IES & IWERC Programs

I got to know Kaishin as an outstanding mentor and workshop facilitator when she was teaching Design Thinking as part of the Innovating for Employment Success program at MOSAIC. She is very creative, innovative and inspirational. I learned a lot from her – not only the Design Thinking methodology itself but how to implement it and find innovative solutions for real life problems using a business case provided by a sponsor company. Her patience and tremendous support helped my team to complete our project successfully in a very short amount of time while learning by doing. I would recommend Kaishin to anyone who is interested in Design Thinking and innovation.
Olga Mikova
Business Intelligence Data Analyst | Report Developer
I had the pleasure of having Kai as a coach last year, and it was a wonderful experience. Kai is a competent, well-prepared, and well-skilled professional, as well as a kind and amazing human being. Professional coaching is an in-depth process, and she has the experience, training, and tools to guide us through it as a client. Through her guidance, I was able to ask Kai important questions about my career, which opened my mind and heart to my skills, opportunities, and goals. I was able to build my career path and next steps not only to achieve success but also to lead a happier life.
Kai helped design and facilitate a 2-week workshop for MOSAIC’s IWERC program (a co-op experience using real-world company concerns solved by the participants through Kai’s guidance). Having worked with Kai while she facilitated, I would recommend her as a facilitator. Participants were taught to use Design Thinking within a Service Design framework. Her hands on approach helped students grasp the complex concepts easier. Her ability to identify key roadblocks in her students perspectives enabled her to adjust her workshops, making them more meaningful and tailored to her students. The results of her workshops and as a facilitator can be seen in the comments a number of students have given, which is that, they felt more confident in their ability to not only land their first Canadian job, but they’ve also improved their ability to think critically about problem solving.
Kai is an amazing instructor who helped me get my head in and around service design at IWERC. She is passionate, creative and super reliable. Her understanding and experience made the course easy as she made the classes fun while providing all the practicality we required to tackle the project at hand. I really appreciated Kai's professional and supportive guidance while she educated our group on Service Design. She was very knowledgeable, approachable and was ever so graceful to go above and beyond and answer all our questions in an easy to understand manner. She has provided me and every member of the group with the right tools, knowledge and confidence to build our experience.
I was lucky to be participant of the Design Thinking Workshop Program by Kai Chu. This 2 week course gave me a lot of new insights as big part of this course is related to searching new solutions, new ideas, thinking outside of the box. What I liked most is that the course is not theoretical, we had real business cases and visited real businesses and as consultants we had to design the process of overcoming current challenges that business have. During this case we practiced not only to gather the information correctly, dive in the company’s daily work to be able to discover its real “pains” with empathy, but also used innovative approaches to bring the best solutions. I remember one of the biggest insights for me, when we were discussing our “client” in a group and tried to practice interviewing managers in order to get more information and at some point of time we just stuck and couldn’t find a path with proper questions for reaching our target (we needed them to openly tell us about true concerns). We tried different formal questions and it seemed it is not working at all. Kai came to our group and it took her couple minutes to give us a new perspective to modify our questions in order to address to manager with a bigger empathy and that worked perfectly afterwards. I am using new methods of design thinking in my everyday work now and I strongly recommend this course to everyone who wants to think and live OUTSIDE OF THE BOX.
Anna Zavalishyna
HR Professional