Kaishin Chu

Systems Thinker | Strategic Problem Solver | Experience Cultivator

Listen to the Customer

A good article found on the Wall Street Journal, on the importance of listening to the customer = Experience Design.

Founders need a way to make great design become automatic, and there’s only one way I’ve found to do that reliably: invest time in listening to your customers.

Full Article here:Braden Kowitz: Why You Should Listen to the Customer – The Accelerators – WSJ.

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