Kaishin Chu

Systems Thinker | Strategic Problem Solver | Experience Cultivator

Tag: service design

An exciting 2015 with Service Design in Vancouver

This year, I’m hoping to facilitate hosting of all 3 service design jams here in Vancouver in conjunction with our Service Design Vancouver meetup group. It will be a full plate, but definitely a rewarding one! First official jam that will take place is the Global Service Jam, so stay posted for more news. So far just the…

Embedding Experience Design into Corporate Culture

A great article was share via our UX Design Therapy FB group page today, thanks goes to David for sharing it. It talks about what the tipping point for experience design means, when the methodologies are embedded into the day to day strategies and decision making processes. On how to get beyond the tipping point, I particularly loved…

Listen to the Customer

A good article found on the Wall Street Journal, on the importance of listening to the customer = Experience Design. Founders need a way to make great design become automatic, and there’s only one way I’ve found to do that reliably: invest time in listening to your customers. Full Article here:Braden Kowitz: Why You Should…

Service Design & Cultural Innovation

This article is spot on. It makes my heart beam, I’ll be including it to potential clients for a great read to help reinforce the importance of Service Design. Service design is famously difficult to define and like most important things is something that is neither new nor totally unfamiliar. But just as product design…

Empathy & Engagement in the World of Design

Back in 2011, I attended The Design Thinking UnConference that was held in Vancouver, at the Emily Carr campus on Granville Island. I had been intrigued by the term, Design Thinking, it sounded like something that I did all the time, 24/7, yet it was a terminology that seemed vague to many, including myself .…