Last week we ran our January Service Design Meetup with the topic being on Experience Mapping. I had wanted to introduce Service Design scope of experience mapping, how it includes a wider and more in-depth scope than what UX generally focuses on, the next tier up. This was to help those new to Service Design … [Read more…]
This year, I’m hoping to facilitate hosting of all 3 service design jams here in Vancouver in conjunction with our Service Design Vancouver meetup group. It will be a full plate, but definitely a rewarding one! First official jam that will take place is the Global Service Jam, so stay posted for more news. So far just the … [Read more…]
A great article was share via our UX Design Therapy FB group page today, thanks goes to David for sharing it. It talks about what the tipping point for experience design means, when the methodologies are embedded into the day to day strategies and decision making processes. On how to get beyond the tipping point, I particularly loved … [Read more…]
A great article on the merits of making cross connections when creative intellects collaborate in problem solving. Isaac Asimov Asks, “How Do People Get New Ideas? Published for the First Time: a 1959 Essay by Isaac Asimov on Creativity | MIT Technology Review.
A good article found on the Wall Street Journal, on the importance of listening to the customer = Experience Design. Founders need a way to make great design become automatic, and there’s only one way I’ve found to do that reliably: invest time in listening to your customers. Full Article here:Braden Kowitz: Why You Should … [Read more…]
This article is spot on. It makes my heart beam, I’ll be including it to potential clients for a great read to help reinforce the importance of Service Design. Service design is famously difficult to define and like most important things is something that is neither new nor totally unfamiliar. But just as product design … [Read more…]