Kaishin Chu

Systems Thinker | Strategic Problem Solver | Experience Cultivator


The DTES Response Project | 2020

“When it became obvious that COVID-19 was a threat to the already vulnerable residents, a handful of community advocates sprang into action. They knew that frequent hand washing was one of the most important ways to combat COVID-19 — however, how do you wash your hands if you don’t even have soap?” Cue DTES Response…

Service Design & Organizational Coaching

I began my career designing and developing high-performance apparel products while assisting in the broader needs of the companies I’ve worked for, such as organizational development, change management and culture cultivation. Due to developing a broad set of skills and interests, it was a natural transition for me to move towards solving challenges within in-house…

Mosaic BC’s IWERC Program | 2018-2019

Mosaic BC | IWERC Program Immigrant Women Employment Readiness Connections Program – 2-week long Innovative Thinking Training Portion  A 10 days immersive/hands-on workshop for new immigrant professional women from different backgrounds and cultures. Participants learn to become job-ready ‘innovative thinkers’ through Design Thinking & Service Design, where they will discover how to work with local…

Experience Mapping for Service Design

Last week we ran our January Service Design Meetup with the topic being on Experience Mapping. I had wanted to introduce Service Design scope of experience mapping, how it includes a wider and more in-depth scope than what UX generally focuses on, the next tier up. This was to help those new to Service Design…

An exciting 2015 with Service Design in Vancouver

This year, I’m hoping to facilitate hosting of all 3 service design jams here in Vancouver in conjunction with our Service Design Vancouver meetup group. It will be a full plate, but definitely a rewarding one! First official jam that will take place is the Global Service Jam, so stay posted for more news. So far just the…

Embedding Experience Design into Corporate Culture

A great article was share via our UX Design Therapy FB group page today, thanks goes to David for sharing it. It talks about what the tipping point for experience design means, when the methodologies are embedded into the day to day strategies and decision making processes. On how to get beyond the tipping point, I particularly loved…

Creativity and Collaboration

A great article on the merits of making cross connections when creative intellects collaborate in problem solving. Isaac Asimov Asks, “How Do People Get New Ideas? Published for the First Time: a 1959 Essay by Isaac Asimov on Creativity | MIT Technology Review.

Listen to the Customer

A good article found on the Wall Street Journal, on the importance of listening to the customer = Experience Design. Founders need a way to make great design become automatic, and there’s only one way I’ve found to do that reliably: invest time in listening to your customers. Full Article here:Braden Kowitz: Why You Should…

Service Design & Cultural Innovation

This article is spot on. It makes my heart beam, I’ll be including it to potential clients for a great read to help reinforce the importance of Service Design. Service design is famously difficult to define and like most important things is something that is neither new nor totally unfamiliar. But just as product design…

Empathy & Engagement in the World of Design

Back in 2011, I attended The Design Thinking UnConference that was held in Vancouver, at the Emily Carr campus on Granville Island. I had been intrigued by the term, Design Thinking, it sounded like something that I did all the time, 24/7, yet it was a terminology that seemed vague to many, including myself .…

"Only a few people can see but most people don’t even look."

Take street pictures because it hones your instincts for speed and for quick composition. But above all

Graphic Designer Narrates ‘The Joy’ Of Working For Free – DesignTAXI.com

Haha… humorous spoof on what many of us creatives have to deal with, being asked to do work on spec. Graphic Designer Narrates ‘The Joy’ Of Working For Free – DesignTAXI.com.

first ever canvas print of my work. love it.

Image and photography © Kaishin Chu 2013

Stratigraphic Manufactury by Unfold – 3D printing

via dezeen.com If you haven’t had the chance to learn about 3D printing, you’re missing out. It’s quite fascinating. The possibilities are endless. At our local Maker Faire events, I was introduced to it, and got to see a mechanical puzzle hands-on, and to learn how one can make your own 3D printer in a…

Autumn in Vancouver

Autumn in Vancouver, a photo by kaishin | dash of food on Flickr.

How to make work-life balance work | Ted.com

So true. Small things are what matter in life. Leading a balanced life is about understanding how to integrate all that matters to you on a deeper level. Integration is a much more proactive perspective on achieving ‘balance’.

Stretching Creative Boundaries

Hope everyone has been having a great summer. It’s been nothing short of fabulous here in Vancouver, almost too busy with all the summer activities 😉 One nice activity has been my going to life drawing drop-in sessions this summer, to limber up my drawing skills, and ability to perceive form better. It’s been a…

What A Toaster Teaches You About The Future Of User Interfaces | Co.Design: business + innovation + design

The current model of good interaction design has run its course. Users have come to expect the rich, fluid, high-bitrate presentation and the direct manipulation and gestural interface control, as enabled by the latest generation of smartphones and tablets. For devices whose economics can support the internal parts cost required to deliver it, this style…

The Death Of SEO: The Rise of Social, PR, And Real Content – Forbes

via forbes.com Interesting read with some very valid insight on the shift from SEO to real content that engages users. This is a positive shift.

New variation on my experiments with ume shio | Ume Appletini

Taken at Dash of food